We cannot process refunds or returns on digital products that have been accepted by Custom Book Scanning. If for any reason an order cannot be processed through any fault of Custom Book Scanning your order will be refunded in whole and books returned at no cost. Once orders are placed marks the beginning of the digital book conversion process and with most other digital products, no refund can be offered.
When books are sent in their binding is removed in order to efficiently scan the pages in order to convert them into digital files. If you would like the unbound books or documents returned we can deliver them via UPS ground shipping for an additional fee that will be selectable in the order form.